Florist Cranford Online Sales Policy | Flower Order, Delivery & Payment Terms

Florist Cranford Flower Delivery Terms & Conditions

Introduction

These Terms & Conditions govern the use of the Florist Cranford online shop for all flower delivery orders placed throughout Cranford and the surrounding localities. Customers are urged to read these Terms and Conditions carefully before making a purchase. By ordering from Florist Cranford, you accept these terms and agree to adhere to them. If you do not agree with the following Terms & Conditions, you should not use our website or place an order for flower delivery.

Scope of Service

Florist Cranford provides an online ordering platform for fresh flowers, bouquets, and floral arrangements, offering delivery within Cranford and neighbouring areas. These Terms & Conditions apply to all customers who order flowers online or by telephone for delivery throughout our designated service locations.

Order Process

All flower orders must be placed through the official Florist Cranford website or by contacting us over the phone. When you submit an order for flower delivery Cranford, you agree to provide accurate and complete information, including the recipient’s name, address, telephone number, and any special instructions for delivery. Please review your order carefully before submitting, as changes may not be possible after confirmation.

Upon receipt of your order, you will receive an order confirmation number and order summary via our website or communication method used. All orders are subject to acceptance and availability. Florist Cranford reserves the right to refuse any order for reasons including, but not limited to, inability to fulfill due to stock restrictions, delivery limitations, or at our absolute discretion.

Product Availability and Substitution

While we endeavour to source and use the flowers illustrated in our product descriptions, all floral products are subject to seasonal availability. Where a specific flower type or colour is unavailable, we reserve the right to substitute it with an item of similar quality and value to fulfill your Cranford flower delivery. Such substitutions will be made with the style and theme of the arrangement in mind. If a significant change is necessary, we will attempt to contact you using the details provided at the time of order.

Prices and Payment

All prices displayed on our website are in British Pounds Sterling and are inclusive of applicable VAT, unless otherwise stated. Prices are subject to change without notice, but such changes will not affect confirmed orders. Prices may vary depending on seasonal flower availability, delivery location, and any additional requests or upgrades.

Payment for flower delivery orders must be made in full at the time of order, using one of the accepted payment methods indicated on our site (such as debit cards, credit cards or any secure online payment gateway offered). Orders will not be processed or dispatched until full payment has been received and cleared.

If your payment is declined, your order will not be processed. Florist Cranford is not responsible for any delay or non-delivery caused by issues with payment authorization.

Delivery Policy

Florist Cranford offers flower delivery across Cranford and surrounding districts. Delivery methods and costs are displayed at the time of order. While we aim to meet your requested delivery date and time, occasionally circumstances beyond our control (such as traffic congestion, adverse weather or unexpected stock shortages) may cause delays. We do not guarantee exact delivery times for standard deliveries. For special occasions (such as Valentine’s Day, Mother’s Day, or Christmas), we recommend placing orders well in advance to secure your preferred delivery date.

It is your responsibility to ensure the recipient’s address and all delivery information is accurate. If the recipient is unavailable at the time of delivery, our driver may attempt to leave the flowers with a neighbour, leave in a safe place, or return at a later time as appropriate. In such cases, we will endeavour to notify the recipient or sender. Additional delivery attempts may incur extra charges. We accept no liability for loss or damage due to incorrect or incomplete delivery information provided by the customer.

Order Amendments and Cancellations

If you wish to amend or cancel your flower order, please contact us as soon as possible. Amendments or cancellations must be requested at least 24 hours before the scheduled delivery time in order to be processed. Amendments or cancellations received after this cut-off may not be feasible once your flowers have been prepared or dispatched.

If a cancellation is accepted within our policy requirements, a full refund will be issued via the original payment method. If you have received a confirmation of dispatch, cancellations cannot be honoured and you will be responsible for the cost of the order.

We reserve the right to cancel any order at our discretion. In such cases, a full refund will be processed and the customer will be notified promptly.

Returns, Refunds and Complaints

Due to the perishable nature of flowers, returns are generally not accepted except in cases of damaged, faulty, or non-conforming goods. If you are dissatisfied with your flowers or believe your order is incomplete or incorrect, please contact us within 24 hours of receipt, providing your order reference and photographs showing the issue if possible. We may offer a full or partial refund, or arrange for redelivery, at our discretion. Our policy does not cover slight variations to flower types or colours as described in the substitutions section above.

This returns and refund policy does not affect your statutory rights as a consumer under UK law.

Personal Messages and Special Requests

Each Cranford flower delivery may include a personal message of your choice, provided it is neither inappropriate nor offensive. We reserve the right to refuse to pass on any message containing offensive, threatening or unlawful content. Special requests regarding flower arrangements or delivery timings will be taken into account, but are not guaranteed unless explicitly confirmed by Florist Cranford.

Intellectual Property

All intellectual property, including photographs, text, graphics, and trademarks featured on the Florist Cranford website, is owned by or licensed to Florist Cranford. You may not reproduce, copy, or otherwise exploit our content without prior written consent.

Limitation of Liability

Florist Cranford will not be liable for any indirect, special or consequential losses, or loss of data, profits, revenue or business arising in connection with the use or non-availability of our website or delays in flower deliveries, except as required by law. Our total liability in respect of any order howsoever arising is limited to the value of that order. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any matter for which our liability cannot legally be excluded or limited.

Customers are responsible for ensuring safe access to the delivery address. We accept no responsibility for damage or loss once flowers have been delivered in accordance with your instructions, or as evidenced by delivery confirmation.

Privacy and Data Protection

Personal data provided to Florist Cranford for the purpose of flower delivery will be processed in accordance with UK data protection laws. We take reasonable measures to secure your information and do not share customer details with third parties except as necessary for transaction processing and delivery fulfillment. For further information, please refer to our Privacy Policy.

Force Majeure

We shall not be liable for any failure to perform or delay in our obligations under these Terms & Conditions if such failure or delay is caused by circumstances beyond our reasonable control (including, but not limited to, adverse weather, transport disruptions, strikes, pandemic, or supplier failure).

Severance

If any part of these Terms & Conditions is found to be unlawful, invalid or unenforceable, such provision shall be severed from the Terms, and the remainder shall remain in force and effect.

Variation of Terms

Florist Cranford reserves the right to vary these Terms & Conditions as required. Any changes will take effect immediately upon posting on our website. It is your responsibility to check the Terms & Conditions periodically for updates.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising out of or in connection with them or the use of our online flower delivery service in Cranford, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes.

Contact and Customer Service

If you have any questions about these Terms & Conditions, your flower delivery order, or wish to discuss a particular flower delivery in Cranford or neighbouring areas, please contact our customer service team using the contact methods provided on our website. We aim to respond promptly to all genuine queries and will try to resolve any issues to your satisfaction.

Note on Applicability

These Terms & Conditions are applicable to all customers placing online flower delivery orders with Florist Cranford for delivery within Cranford and its surrounding areas.